Today's small and medium size business environment is characterized by multiple challenges that need to be met and overcome by business owners and executives. Many managers recognize that "business as usual" or "SOW" thinking is not a viable option. Often these managers understand that their organizations have to adapt, but are unclear on what to change and how to introduce changes without de-stabilizing the organization.
Tight economic conditions, increased competition and new business strategies require small and medium sized organizations to look for ways to improve their operational effectiveness. Factors that drive the need for business process change can include:
The need for increased productivity
Growth to compete
Collaboration with internal and external teams
Consolidations
New business strategies and approaches
Technology adoption, and Business and IT alignment
People Management
Taking on these issues requires an organization or business to rethink and redesign its core business processes to support current business goals and optimize existing and future investments. This requires an approach that challenges today's norms, leverages the best ideas from inside the organization and looks outside for innovation. Organizations and businessses lacking such an approach often miss opportunities to add value to their bottom line.
Neal Silva Consulting High level Approach
Conduct an operational assessment- Assess strengths and opportunites. Audit processes for morale, teamwork, staff skill sets, role definitions, business process maturity, customer focus, business alignment and customer satisfaction
Business Process redesign- Assess impact on areas such as cost, quality, speed, access, customer loyalty, and risk
Define Service Level Agreements- Both internally and externally
Define Processes for Continuous Process Inprovment (CPI)- this can includeproject management, program management, change management and software development
Business architecture alignment and strategy- Plan and manage restructuring activities resulting from changes to the businesses delivery model
IT investment analysis- Based on business requirements, an overall IT investment strategy will be developed
Determine business or organizational funding needs- This includes overall budget for the project and also cost reduction programs
Define new roles within the business or organization- Identify important skills and competencies, clarify key responsibilities and ensure that expected results are directly aligned to overall business objectives
Design, develop and facilitate business process training workshops
Design, Develop and Implement communication tools and training materials
Business process implementation. We help clients implement new business and technology designs so they can realize their planned return on investment much more rapidly and efficiently.
At Neal Silva Consulting, our business consultants are skilled in all facets of organizational design and development. After gaining an understanding of a client's strategic direction and operational needs, we quickly identify gaps and improvement opportunities by analyzing a client's current situation. Based on our findings, we will recommend specific organizational and business process changes that will enable a client to achieve their desired results.
Neal Silva Consulting 4749 N. Quail Terrace Pl. Boise, ID. 83703 Office: (208) 344-0212 Cell: (208) 724-9094
